We hope that you’ll be very happy with your purchases from African Gift Collection, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.
If you’re returning a product because it is faulty or damaged, then we will pay the return delivery costs.
If you are returning the item because you have changed your mind you will be refunded for the price of the item but not the postage cost.
Discounted or sale items are final and cannot be returned or exchanged:
Please email us at firstname.lastname@example.org with your contact and order details. Let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.
Please return your item/s in good condition, ideally with its original packaging and tags on within 14 working days from the date you received the confirmation returns email and address.
If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.
Your refund will be processed within 7 working days once we have received your returned item.
Should you have any questions at all about your delivery and refunds policy before you make your purchase, please email us at email@example.com.