Shipping
How long does delivery take?
We aim to deliver all UK orders within 2–3 working days. Orders are dispatched Monday to Friday.
Will I receive tracking information?
Yes! We dispatch all orders using Royal Mail UK Tracked 48. Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You will also receive a dispatch notification via email or WhatsApp through our website.
Do you offer international shipping?
We currently ship within the UK only. If you are based outside the UK and would like to place an order, please email us at yebo@africangiftcollection.com and we'll be happy to discuss delivery options and postage costs for your location.
Returns & Refunds
What is your returns policy?
We want you to love your purchase! If you're not happy, here's what you need to know:
Changed your mind?
Let us know within 14 days of receiving your order. Return the item unused, in its original condition and packaging, and we'll refund the item price. Postage costs are non-refundable.
Faulty or damaged item?
Contact us within 48 hours of delivery with a photo. We'll arrange the return and make it right at no cost to you.
Sale items
Discounted or sale items are final and cannot be returned or exchanged, unless the item arrives faulty or damaged.
How to return
Email us at yebo@africangiftcollection.com with your order details and reason for return. We'll send you the returns address and next steps. Please return your item using Royal Mail Tracked 48 or another insured, trackable service — we can't accept liability for items lost or damaged in transit.
Refunds
Once we receive your return, we'll process your refund within 7 working days to your original payment method.
Our Products
Where are your products made?
All our products are made in Southern Africa, from the Cape to Bulawayo. The majority are handcrafted by skilled artisans, while some items are laser-cut and assembled by hand.
What materials are used?
Our range is made from a variety of carefully selected materials, including:
- Feathers
- Laser-cut wood, some combined with Shweshwe fabric
- Wire & beads
- Telephone wire
- Wax (paraffin and soy) for our candles
- Felt
- Ceramics
- Jacaranda wood
Full material details are listed on each individual product page.
How do I care for my products?
Care instructions are included on each individual product page. Please refer to these before cleaning or storing your item.
Safety Information
Are your products suitable for children?
These items are decorations, not toys, and are intended for display rather than play. Keep out of reach of children under 3 years. Please refer to individual product pages for specific safety information.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Can I change or cancel my order?
Orders are processed and dispatched within 2–3 business days, so please email us at yebo@africangiftcollection.com as soon as possible if you need to amend or cancel. We cannot guarantee changes can be made once an order has been dispatched. If your order has already been sent, our 14-day returns policy applies — please see the Returns & Refunds section above.
Contact Us
Have a question not answered here?
We'd love to hear from you! Email us at yebo@africangiftcollection.com and we'll get back to you as soon as possible.
