Refund policy

We want you to love your purchase! If you're not happy, here's what you need to know:

Changed your mind? Let us know within 14 days of receiving your order. Return the item unused, in its original condition and packaging, and we'll refund the item price. Postage costs are non-refundable.

Faulty or damaged item? Contact us within 48 hours of delivery with a photo. We'll arrange the return and make it right at no cost to you.

Sale items Discounted or sale items are final and cannot be returned or exchanged, unless the item arrives faulty or damaged.

How to return Email us at yebo@africangiftcollection.com with your order details and reason for return. We'll send you the returns address and next steps. Please return your item using Royal Mail Tracked 48 or another insured, trackable service — we can't accept liability for items lost or damaged in transit.

Refunds Once we receive your return, we'll process your refund within 7 working days to your original payment method.